Customer Insights Supply Chain: 1-Day Assessment

Blue Horseshoe Solutions, Inc.

An expert assessment to identify key pieces of data to utilize in Dynamics 365 Customer Insights

In a one-day assessment, you can begin laying the groundwork to unlock your customer data. Blue Horseshoe can guide your organization to identify the key pieces of data to utilize in Dynamics 365 Customer Insights. Through an industry specific assessment, you’ll begin to see the value in unifying customer profiles and performing analytics on your customer data.

Agenda * Meet with BHS industry experts to identify company goals, objectives, and opportunities for leveraging customer data as a competitive advantage with Customer Insights * Identify scope of different repositories and external sources of customer data * Discuss Blue Horseshoe’s proven BLUEPRINT methodology for a successful Customer Insights implementation for your industry * Discuss potential resources, teams, roles, and responsibilities for technical tasks. * Cover users and licensing

Deliverables * Identification of organization objectives for customer data * Identification of business KPIs and measures relative to customer data * Definition of customer data sources for the organization * Estimation for hours and scope of POC rollout * Recommended future technical architecture for customer analytics

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