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InGenius - Computer Telephony Integration (CTI)

InGenius

Fuel new efficiencies with a seamless connection between your phone system & Microsoft Dynamics 365.

Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Asterisk, Avaya, Cisco, Genesys, Mitel, or Twilio phone system. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports CIF v2 for Sales Hub, Customer Service Hub, Connected Field Service, Field Service & Project Resource Hub apps and CIF v2 for Omnichannel for Customer Service Hub.

Advanced Call Handling Tools
InGenius enables better customer conversations by reducing call handle time and bringing customer concerns to the forefront. InGenius equips contact centers and sales teams with call handling features like screen pop, screen transfer, click-to-dial, and automated call logging all within your Microsoft CRM environment. Agents can seamlessly manage multiple channels at once with Microsoft Omnichannel support.

In-Depth CRM Reporting
Combine your call data with the rich customer information and robust reporting tools of Microsoft Dynamics 365. Use pre-built, fully-customizable reports like successful call counts, agent talk time, and call results for more informed business decision making. Get a 360° view of customer interactions with advanced Microsoft CRM reporting from InGenius.

Better Customer Experiences
With lower wait times and more personalized conversations, InGenius helps organizations improve customer satisfaction, retention, and loyalty. Deliver more personalized service, sales, and IT helpdesk with InGenius.

InGenius for Microsoft Dynamics 365 Integrates With:
  • Avaya Aura Communication Manager, Avaya IP Office 
  • Cisco Call Manager, Cisco UCCX, Cisco UCCE, Cisco PCCE 
  • Genesys Engage, Genesys Cloud 
  • Mitel MiVoice, MiCC Business 
  • Twilio 
  • Asterisk 

InGenius is proud to have partnered with Microsoft to deliver a CTI integration for Channel Integration Framework for Dynamics 365. InGenius also supports Unified Service Desk (USD) for Microsoft Dynamics 365 and Omnichannel for Customer Service, extending the capabilities of Dynamics 365 Customer Service Enterprise. 

Talk to us about getting started today by booking a 1:1 product demo.

بلمحة سريعة
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