Learn

When launching a new technology like Office 365 and Microsoft Teams, it’s important to build a supportive change management organization.

A successful strategy for Office 365 change management focuses on driving collaboration and use of the programs, rather than simply minimizing resistance and addressing anxiety.

A virtual assistant is part of a Robust Readiness Plan!

100% integrated, Learn is able to improve skills and boost the Office 365 adoption in your organization. It answers all questions about the Office 365 tools.

Upon adding Learn, you will perform the following actions:

• Discover the top Office 365 tools.

• Know which tools to use. Conversational flow to find the best way to do a collaborative action

• Find best practices. Tips and best practices depending of user roles

• Ask ‘How to do’ questions. Free questions and get immediate answers

• Watch training videos and navigate with the transcript

• Multilanguage

Learn is the best app for both beginners and advanced users. It contains 4 learning paths, HD videos and best practices for any role.

What are the users benefits?

• ✔ Appropriation of Office 365 tools with interactive content

• ✔ Field reports on the difficulties observed and the new uses wanted

• ✔ +25% autonomous users on recurring questions related to Office 365

• ✔ More accessibility between users and key users via direct communication

What is the ROI ?

• ✔ No additional Microsoft licensing costs (uses 100% of the cross-functional potential of Office 365 tools)

• ✔ Until -30% of support tickets on request Office 365

• ✔ Identification of user needs based on tools

Do you want more content? Personalize the videos and the training path? Enable conversation transfer to a human agent? Contact-us at https://www.witivio.com/en/office-365-adoption/

Based on the Witivio chatbot solution, the number one platform to quickly enable chatbots for the digital workplace. Fully integrated with Office 365 and information systems (Skype for Business, Microsoft Teams, SharePoint, ServiceNow, …), you can easily activate a chatbot for your employees. Virtual assistants are designed to answer recurring questions from your employees, in diverse fields: HR, Helpdesk, General Services or questions related to a job function.