Capita Secure Solutions & Services

Stream videos direct from a caller's mobile to your Contact Centre

Dispatchers are under time pressure to question 999 callers to ascertain what is wrong, where they are, who they are and who is in danger in order to dispatch the right resources. 999eye live footage offers instant ‘on scene eyes’ to the dispatchers; providing immediate INSIGHT which helps them to assess the scenario and, with caller’s location visible, to better select the appropriate RESPONSE to the incident – either as a ‘real-time’, immediate response or for a ‘slow-time’, non-emergency follow up – while at all times considering the SAFETY of responders and the public.
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