Enghouse Cloud Contact Centre enhances the productivity and efficiency of customer service operations. Sales and service oriented front-line staff often worked in isolation from back-office expertise. Leveraging an integrated client, the customer facing operation is now seamlessly able to deliver compelling and personal interactions using the Presence status of all resources throughout the company. Your advisors and agents can determine the real-time availability of subject matter experts to consult with, transfer and conference. Efficiency of a ‘click-to-call’ interface and advanced search functions used together with Microsoft Teams, increases performance to deliver a truly superior customer experience.