Customer Experience Maturity: 2-Day Assessment


Knowing the level of maturity of your customer experience helps you develop a roadmap for becoming a customer-centric organization.*

37% of organizations are not yet at a basic level of maturity for customer experience. Our 2-day customer experience maturity assessment will determine where you are at and a provide a practical roadmap to drive your organization's customer and/or field service operations forward.


Day 1

  • Conduct the customer experience maturity assessment
  • Determine what level of maturity your organization is at across five major categories
  • Begin roadmap and recommendation discussions

Day 2

  • Produce a roadmap for maturing your customer experience
  • Determine practical investments that will drive your organization toward a higher level of customer maturity
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