1-Day workshop taking you through a step by step journey reflecting on your key workloads and reimaging them in a future state solution with your key stakeholder's experience in mind.
Retail is rapidly transforming due to new technology, consumer preferences, and evolving expectations. Consumers want differentiated, personalised shopping experiences that deliver value and convenience, and employees need the right tools to deliver this information. In this new reality, HSO will help you envision the future state of your business. Leveraging Microsoft solutions such as Dynamics 365 for Commerce, Dynamics 365 Customer Service and/or Power Virtual Agents, HSO will help you engage and collaborate with customers remotely, understand your customers and build stronger relationships, optimize sales processes to reduce costs and help your teams adapt to this rapidly changing environment.
During the workshop, depending upon your needs there will be the opportunity to discover how the following solution areas may apply to your business and what the future looks like: