Empower your retail workforce with information and tools that will will streamline operations and enable then to deliver a more personalised customer experience.
80% of the global workforce are frontline workers. They are the first touch point and the face for your company. However, 1/3 say that they do have the right technology to do their job effectively.
Cognizant’s Frontline Worker for Retail Offering enables you to design and deploy a reimagined employee experience for your frontline workers. Our solution, built on Microsoft Teams, and enhanced with Microsoft Power Platform, provides your employees with a centralized workplace hub for real-time communication, collaboration, personalized content and information delivery, and access to the tools and applications they use every day via a “single pane of glass”, eliminating the need to switch back and forth between multiple applications and devices - so they can quickly find the information they need to answer customer queries and efficiently perform in-store operations.
Frontline Worker Solution Business Outcomes: