Rescue Live Guide Co-Browse Solution


Rescue Live Guide Co-Browse Solution

Seamlessly see what your customer sees on any website by integrating Rescue Live Guide with Microsoft Dynamics Omnichannel for Customer Service. By augmenting your customer engagement channels like live chat with flexible and secure co-browsing capabilities, you can make conversations relevant and effortless and with the security you need to build customer trust.


Key Capabilities:

  • Enable customers to co-browse any webpage on any device and on any browser
  • Mask sensitive customer data on any website, not just your own, ensuring your customers’ privacy and your organization’s compliance
  • Clearly show your customer the actions the agent is taking with annotation and personalized cursors, and help drive future self-service  


About the Integration:

  • Launch a co-browse session directly from the Omnichannel Agent Dashboard within Microsoft Dynamics, no PIN or downloads required
  • Seamlessly add a visual dimension as agent and customer continue chatting
  • Gain visibility into your CX strategy with recordings and reports


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