The power of OMNICHANNEL convenience
"This application is available in English, Portuguese and Spanish"
Ensure the best omnichannel service experience
With Fortics SZ.chat your company has the power of omnichannel convenience in service.
The digital consumer is the most demanding consumer of all time, so being where he is at the moment is the best strategy to serve you efficiently! Fortics SZ.chat, is the most modern concept of online contact center that unifies communication channels, the best of AI (Artificial Intelligence) for process automation (workforce automation) and the reception of human service whenever necessary.
Supported channels: WhatsApp, Webchat, Facebook, Instagram, Microsoft Teams, Telegram, YouTube, Reclame Aqui, Mercado Livre, Google Chat, Signal, Email, SMS and Voice.
AI Resources: Natural Language Processing (NLU), Audio Transcription, Sentiment Analysis, Translation, REST Integration and RPA and much more!
Platforms: Web, Android and iOS.