IR's Collaborate user experience validation testing services deliver cloud-based scalability and availability testing for Microsoft Teams and other communications and contact center platforms. Ensure your Teams solution is delivering flawless user experience when join and participating in calls and meetings, or contact center customer-agent interactions..
Collaborate HeartBeat™ ensures you can maintain the quality of the user experience once you’re confident customer interactions are performing as you intended by testing availability and quality every hour, day or week from the outside-in, simulating actual human interactions
Collaborate StressTest™ gives you the insight you need to understand, manage, tune and verify contact center performance under load. IVR and contact center systems are tested from the outside-in, giving the customers’ perspective of performance under real-world conditions.