Customer review: MOHR Cloud-based HR System streamlined management of our distributed workforce

MOHR Cloud-based HR System, a solution published to Microsoft AppSource, provides mobile-based attendance and employee self-service functionality, while supporting managers with a set of dashboards for quick access to team data. The Azure-based solution allows for seamless integration with existing systems to manage personnel records, process payroll, and track employee performance. MOHR is available in Arabic and English and is customized for the legal requirements of Egypt and Saudi Arabia.

Microsoft AppSource interviewed Amr ElBaag, Managing Director at Al-Rwad High Service, to learn what he had to say about the solution.

What do you like best about MOHR?

The employee self-service (ESS) portal has impacted positively the way we communicate with employees. Employees no longer need to leave their work locations and come to the office headquarters to make a request. All requests and approvals are managed easily through the ESS portal.

With more than 1,800 employees, we were consuming a lot of time, effort, and paperwork managing requests. Now, an employee can access the ESS from a smartphone, and the requests automatically follow an approval path. If the matter relates to salary, it is reflected immediately on the employee's pay slip. More important, nothing is missed. No single request is missed or forgotten or not managed.

How has the service helped your organization?

For more than four years, we were using a system developed on Oracle, and we had a lot of problems integrating attendance machines with this system. We also had a lot of problems integrating it with personnel operations and payroll. As a result, most of the work was done manually. MOHR has ended this mess.

The system now immediately reflects attendance transactions from any attendance machine in any work location. This provides us with better control over work, especially in remote locations.

How is customer service and support for MOHR?

This is one of the advantages of MOHR: a great, dedicated team focused on the customer experience.

During the implementation and configuration phase, we faced some challenges. We were surprised that the Rightfoot implementation team came to our headquarters and stayed until midnight to resolve issues. The top management team at MOHR joined meetings to make sure that the project remained on the road to success.

During day-to-day operations, we have open communication channels with Rightfoot's team through telephone calls, WhatsApp messages, and emails. The support team is always accessible, even at night, and they go beyond the service level agreement's defined work hours and response policies.

Any recommendations to other users considering this product?

I evaluated MOHR in four key areas: system features and usability, technology, support, and price. I am quite satisfied in all areas, and I rate MOHR as a strong, valuable partner for Al-Rwad.

For a successful, smooth implementation, document all your HR processes, procedures, and policies. I am quite sure you will find in MOHR all your needs covered and even more.

What is your overall rating for this product?

5 out of 5 stars.

Microsoft AppSource is empowering users to find line of business applications, such as MOHR Cloud-based HR System across more than 80 categories and in over 40 industries and industry verticals. Explore Microsoft AppSource to find the right applications, approved for integrity and security, and accelerate your digital transformation.