https://store-images.s-microsoft.com/image/apps.53793.6a543dc7-1597-472e-9f7a-95dc08db1cf7.1a8de455-1c3b-4fb8-a2fb-97a417a26ddb.9fd3dd0f-2b58-4ab1-8b3e-3ecda10b3bab

Customer Data Hub: 2-hrs workshop

Capgemini Group

Turns data from any source to drive relevant real-time actions that power omni-channel engagement with your customers. Activated by Dynamics 365 Customer Insights, PowerApps, Azure Synapse and more.

Capgemini`s Customer Data Hub (CDH) turns data from any source to drive relevant real-time actions that power your omni-channel engagement with your customers. It empowers your Sales, Service, Commerce and Marketing teams with insights-driven actions to increase engagement, customer experience and revenues.

With CDH, Capgemini will embed actionable insights into your customer engagement channels powered by Power Platform / Power Apps, Dynamics 365 Sales, Customer Service, Marketing and other.

Key features of the Customer Data Hub:

  1. Capture and structure relevant customers` data to build unified customer profiles,
  2. Analyze and automate customers` data,
  3. Drive relevant next best actions, measure, and optimize experience and engagement.

Workshop agenda*

  • Capgemini as transformation partner
  • How Customer Data Platform can improve your business
  • Review relevant Customer Data Hub business use-cases
  • Discuss approach to implementing a Proof of Concept / Proof of Value
  • Next steps

Outcome of this workshop is a proposal for next steps on PoC/PoV of a Customer Data Hub solution.

*Agenda can be tailored to the client`s context

D'una ullada

https://store-images.s-microsoft.com/image/apps.47486.6a543dc7-1597-472e-9f7a-95dc08db1cf7.1a8de455-1c3b-4fb8-a2fb-97a417a26ddb.dcda2edb-32bb-484f-a6b5-e4ae4eb339a1
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https://store-images.s-microsoft.com/image/apps.34610.6a543dc7-1597-472e-9f7a-95dc08db1cf7.1a8de455-1c3b-4fb8-a2fb-97a417a26ddb.c57c8665-15fd-4aa9-becf-8148129643d5
https://store-images.s-microsoft.com/image/apps.44067.6a543dc7-1597-472e-9f7a-95dc08db1cf7.1a8de455-1c3b-4fb8-a2fb-97a417a26ddb.fc85fccb-82d0-470e-b5e7-097884bb95fd

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