Digital Selling Experience solution is designed to help financial service organizations augment their sales platform providing the necessary tools to their agents & advisors enabling omnichannel exp.
WHAT WE OFFER Capgemini’s Digital Selling Experience solution is designed to help financial service organizations augment their sales platform providing the necessary tools to their agents & advisors enabling omnichannel experience for potential new customers. This B2C solution helps businesses with rapid prototyping to enable digital channels to engage with new customers, using Microsoft PowerApps.
PLANNING – 1 Week ▪ Engage with key stakeholders ▪ Define scope and success criteria ▪ Assess Environment Readiness
SOLUTION DEVELOPEMNT AND IMPLEMENTATION– 4 Weeks ▪ Deploy Power Virtual Agent and other Services ▪ Configure Language Models ▪ Configure Out of the Box and Custom Scenarios ▪ Make Chatbot Webapp available as iframe to be integrated in the insurance agent portal ▪ Enable Teams Integration ▪ Deploy Agent Experience
FEEDBACK & BACKLOG CREATION – 1 Week ▪ Demonstrate integrated Chatbot, Customer and Agent Experience, and Voice/Video/Screensharing capabilities ▪ Seek feedback from key stakeholders on the prototype ▪ Define high Level Epics for enterprise integrations and org-wide rollout ▪ Conclude prototype
Pricing is dependent upon client requirements.