- Serveis de consultoria
This instructor-led, on-site workshop provides the knowledge and skills needed to be successful with Customer Service in Dynamics 365. Delivered at your site.
Module 1: Introduction to Service Management
Module 2: Case Management (The core element of service)
Module 3: Knowledge Base and Templates
Module 4: Service Queue Management
Module 5: Service Level Agreements and Entitlements
Module 6: The Interactive Service Hub to Improve Customer Service
Module 7: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
Module 8: Customer Service and Field Service
Module 9: Service Analysis and Reporting