Customer Service: 1-Day Briefing

Adapting to an era of transformative innovation requires a service-first mindset to service management, and an application platform ready for digital growth.

During this 1-day strategy briefing and value discovery workshop, New Signature experts will introduce you to Dynamics 365 Customer Service and how it proactively delivers a 360-degree customer view to improve end-to-end service across every channel.

Deliverables

• Demonstration of the benefits of this solution with business-specific scenarios
• Determination of the key high value activities needed to achieve organizational goals
• Mapping of high value activities to organizational capabilities needed
• Identification of key capability implementation priorities
• Identification of actionable next steps to develop internal momentum and adoption
• Summary of Findings & Recommendations (PowerPoint Presentation)
• Dynamics 365 Online Trial (25 user / 30-day term)