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This briefing will share insights on how you can use Microsoft Dynamics 365 to drive new opportunities in your contact center.
The combination of traditional customer communication channels with modern, digital channels such as social media, mobile apps, and AI chatbots has created new opportunities for customers to interact with your brand. While this increase in customer touchpoints can lead to more sales and brand loyalty, it also gives you more opportunities to miss the mark on providing consistent, on-brand customer service experiences.
In this briefing you will learn about: