InteractionSync from TTEC Digital integrates Dynamics 365 Customer Service and Amazon Connect
InteractionSync for Amazon Connect from TTEC Digital provides contact center agents with a unified view of Amazon Connect interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.
The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.
- -Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.
- -Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.
- -Enable quality and speed while keeping the focus to be on the customer.
Delight your customers with pertinent, contextual information.
- -Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.
- -Improve efficiency by reducing interaction handling time.
- -Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.
Enable your business teams to increase their operation performance.
- -Minimal effort needed to implement.
- -Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.
- -Productized solution with software that stays up to date.