CEMantica Customer Journey Mapping tool

More than a Customer Journey mapping tool, CEMantica provides a solution that allows you to see your business from your customer perspective, allowing you to understand the pain points and moments of truth throughout their journey. All of this natively integrated with Dynamics 365.

With journey mapping, map the interactions of the customers through the different touch points with your brand, create an emotional storyboard of their feelings and draw insights from this data in order to know where, how and what to deliver to your customers.

Use the insights from CEMantica and the CRM to generate dedicated marketing campaigns and enjoy the Power BI Dashboard to analyze and monitor the results to delight and exceed the expectations of your customers.

Features

• Persona
• Journey Map
• Storyboard
• Emotional & Dramatic Arcs
• CRM
• Analytics