Automotive Solution for Microsoft Dynamics 365

de IBM Consulting - EA

The solution template re-invents the experience and accelerates digital transformation of customer.

Automotive Solution Template re-invent your customer experience and accelerate your digital transformation. It connects the dealer process with the OEM through a connected lead, sales, customer service and marketing process served by customer and vehicle master data.
It enables a consistent customer journey, surfacing a 360 view of the customer and vehicle to the OEM to enable automated digital communications and an improved level of customer service. The template also includes an approach, underpinned by methods and templates to accelerate a multi country roll out of these components to maximize solution value and impact.

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