Integrate CRM and contact center controls for more efficient agents and exceptional experiences.

NICE inContact CXone Agent for Microsoft Dynamics consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Microsoft Dynamics CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.

  • Personalize service with customer data available at your agents’ fingertips
  • Increase agent efficiency with a consolidated interface that reduces effort and handle time
  • Connect customers to the right resource, on the right channel, right away
  • Make better decisions across all aspects of your business with unified reporting
  • Deploy and maintain easily with a pre-built integration that installs quickly and scales flexibly
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