ORBIS ServiceONE for Dynamics 365 CE

Customer service has become indispensable in today‘s world. It is an essential factor for differentiation in competition and for exploiting after-sales potential. Good customer service leads to customer satisfaction and ultimately to customer loyalty. For many companies, the growing importance of the service business is reflected in significant increases in turnover, margins and employees.

Based on the Microsoft solutions Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field Service, ORBIS ServiceONE offers an integrated solution, enriched with practical enhancements in order to be able to respond even better to the end-to-end processes within your service organization. Based on many years of experience in the digital transformation of service management, we assist you to focus on the essentials – the professional support of your customers!

An excerpt from the numerous features the ORBIS ServiceONE solution offers:

• Case Management
• Unknown caller functionality
• Known customer asset functionality
• Auto translation for international service
• Sentiment/mood analysis
• Smart case handling for external service centers
• Work Order Management
• Enhanced location handling
• Auto translation for international service
• Schedule board absence visualization
• Conditional service reports
• Customer Asset Management
• Enhanced location handling
• Enhanced asset history
• Enhanced warranty management

• Expense Management
• Enhanced expense handling
• Mobile expense handling

With ORBIS ServiceONE we support you and your employees in providing professional and efficient customer service - anytime and anywhere.

To learn more about ORBIS ServiceONE visit our website:

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