TeleSign SMS for Dynamics Marketing


Add SMS text messaging to Dynamics 365 for Marketing to reach, engage & communicate with customers.

Updates included in the current release:

  • Decreased latency with auto-reply messages
  • Implemented new feature that let's you create contact or lead if match is not found in CRM
  • Implemented functionality to send "Non-Matching" auto reply if keyword not associated with short/long code
  • Implemented new feature that let's you process received subscribe/unsubscribe messages from client also on short/long code with "None" opt-in type
  • Make sure to check your TeleSign SMS Settings entity to enable/disable these features.

Easily send SMS text messages from your Dynamics 365 for Marketing implementation

  • Create lists and send text messages to groups of contacts
  • Send individual SMS messages to accounts, contacts and leads
  • View reporting on delivery, completion and clickthrough rates

Maintain a global presence

  • Send SMS messages globally, in more than 200 countries and territories and 87 languages
  • Leverage TeleSign’s network, which spans across 700+ high-quality, direct-to-carrier routes providing the highest availability, delivery and completion rates

Deliver differentiated and personalized customer experiences

  • Personalize the customer experience with timely SMS messages and promote repeat purchases
  • Alert customers of stock availability, new products & recalls, scheduled deliveries and payment options
  • Invite customers to visit store locations – increase sales with doorbuster deals
  • SMS can increase user engagement and customer lifecycle values (CLVs)

Proactively communicate via SMS with your customers to

  • Increase conversion rates, customer retention and CSAT rates
  • Rescue abandoned cart sales, remind customers about other products

About TeleSign

TeleSign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications, we solve today’s unique customer challenges by bridging your business to the complex world of global telecommunications.

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