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ALVAO for Outlook

de ALVAO s.r.o.

(26 valoracions)

Bring the power of the Service Desk right into your mailbox.

As an agent, ease your work and get clarity on users’ requests without leaving Microsoft Outlook. Save time on switching between the mail client and the Service Desk and effortlessly view all communication made on the ticket with one click.


Service Desk for Outlook integration:

  • Automatically finds and displays a related request that is linked to the email.

  • Automatically shows the complete history and communication related to the existing request, providing context and insights for effective request resolution with a single click.

  • Helps create a request/ticket directly from an incoming email.

  • It automatically links a new email to an existing request/ticket from within an existing request/ticket. Helps to link and save incoming emails into the existing requests, ensuring seamless communication and tracking.

  • Allows opening a particular request from Outlook to Service Desk with one click.


NOTE: Please make sure your account is registered with ALVAO before using the integration. If you need help with signing up, please contact us at https://www.alvao.com/en/contact.

Capacitats del complement

Quan s'utilitza aquest complement:
  • Pot enviar dades per Internet.
  • Aquest complement pot accedir a informació personal del missatge actiu i modificar-la, com ara el cos, el tema, el remitent, els destinataris i la informació adjunta. És possible que el complement enviï aquestes dades a un servei de tercers. No es poden llegir ni modificar altres elements de la bústia de correu.

D'una ullada

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