In order to use the Revelation contacts add-in you will need an instance of Revelation Helpdesk, either installed locally (On Premise) or in the cloud. You can sign up for a free trial of Revelation Cloud edition by visiting the sign up page on our website: https://www.revelationhelpdesk.com/TrialSignup.aspx
The Revelation Contacts add-in will connect to your instance of Revelation and allows you to search and reference your Revelation user information. You can log in using your Revelation username and password or Single Sign On if configured. You can search for users by name or company / department name and you will be able to see all of the user's information include email address, mobile number, business phone number, title, physical address, company / department name and many other fields which are all configurable in Revelation.
When opening the Revelation Contacts add-in it will automatically search for the user who the email is FROM and will bring up their information. You can quickly compose a new email to a Revelation user by clicking on their email address in the contact's card in the search results. You can also flag users as favorites to see a shorter list of users who you interact with the most often. The add-in also allows paging using the first letter of the user's name so it is easier to jump to the right page and find a user more easily when there are many results.
Contact us for more information via our website, where you will find our support email, phone number and social media links: https://www.revelationhelpdesk.com