An omnichannel customer engagement platform that transforms your customers journey
Talisma CRM helps deliver an exceptional customer experience by an omnichannel customer engagement platform that transforms your customers journey from the stages of prospecting to acquisition to customer service to customer retention and growth.
Talisma CRM is tightly integrated to the Microsoft Azure platform as well as Office 365 products like Outlook, Excel, Word and Teams. Talisma's AI engine allows customer to get deep insights into your customer, a 360 degree view of them as well as give you next best action to make the right decisions.
Talisma's Omnichannel platform allows you access to traditional channels like Email, Phone, Letter and Fax, Social channels like Facebook, Twitter, Linkedin, IM channels like Whatsapp, Facebook Messenger and Digital Channels like Web Chat, Mobile App in a single system.
Talisma's Digital Workflows allow you to configure the most complex processes by the use of a wizard to help you manage from Engagement to Fulfilment.
With a strong Domain knowledge in the Banking and Financial Services, Talisma has been providing solutions to all leading institutions across the domaain. Talisma also has a strong presence in other verticals like Outsourcing, Travel and Hospitality and Government