eInsight CRM by Cendyn provides marketing automation and
guest intelligence for enterprise hotels, multi-property and multi-brand
hotels. Drive loyalty and leverage real-time data to provide personalized
one-to-one communications for every guest.
eInsight CRM is a comprehensive Customer
Relationship Management (CRM) platform for hotels, that consolidates, engages
and measures disparate data points on travelers throughout the guest journey.
Rules-based automation combined with sophisticated personalization and upsell opportunities
allow hoteliers to learn more about their guests, enhance
loyalty and drive revenue across their business.
Each guest profile is like a fingerprint. They
leave behind a trail of favorites, likes, dislikes, hotel stay choices and
destination offers. Keep all this data in your master Guest Profile - the
single source of truth for your data.
Build, segment, manage and forecast your
target Audiences to created tailored, personalized communications for every
guest, throughout the travel journey.
Create beautiful, on brand marketing campaigns
targeted with the right message for the right guest. Use dynamic content,
segmented Audiences and unique customer journeys to tailor your message.
Start the conversation and automatically
engage your guests before, during and after their stay with personalized email
marketing and other communications tailored to their unique profile and
desired audience outcome.
Cendyn’s eInsight CRM reporting tool enables
you to harness this disparate data and make informed business decisions with
simple, beautiful dashboards.
eInsight CRM connects with hundreds of property management systems (PMS) and third-party technology solutions so your data is consolidated and actionable.