ReviewSpotter – Revolutionizing Customer Experience with the power of Artificial Intelligence
ReviewSpotter is an online reputation management software powered by CodeGen Ltd that enables businesses to aggregate, visualize and draw insights from customer feedback. Do away with bulky notebooks and say hello to the all-new real-time sentiment tracking powered by artificial intelligence. Through the understanding of customer emotions, the platform allows businesses to design the most compelling customer experience.
Know how your customers feel in real-time with instant review touchpoints. Personalize your service by understanding your markets and data patterns to improve staff engagement with guests and enhance service offerings.
By harnessing the power of Artificial Intelligence our review analysis platform understands natural language and its semantics, allowing the user to go beyond generally fixed keyword searches and provide an in-depth qualitative and quantitative sentiment analysis.KEY CAPABILITIES
- CUSTOMER INSIGHTS POWERED BY AI Go beyond a generic keyword cloud and move into advanced semantic analysis and word associations.
- REAL-TIME REVIEW COLLECTION Collect feedback from your genuine customers through multiple touchpoints using customized review forms.
- INSPIRE POTENTIAL CUSTOMERS Publish your reviews and drive traffic towards your website and select from a variety of customizable widgets.
- ENHANCE CUSTOMER MANAGEMENT Take pro-active measures to resolve and monitor customer complaints and ensure lasting relationships.
- Review Collection through multiple touchpoints (Emails, QR Code, SMS, etc.)
- Advanced Analytics to understand customer emotions for service enhancements
- Emoji featured customizable questionnaires for instant review collection
- Easily embeddable widgets to display on the Corporate Website
- Multi-device compatibility
- Multi-user access management
- Improve visibility to your website through search engine optimization
- Optimize review collection and identify the company’s strengths
- Complain management and monitoring enables quick action for high priority cases
- Seamless management of all customer engagements through a unified platform