Enghouse Contact Center Service Provider
de Enghouse Interactive AB
CCSP with Microsoft Teams end points by Enghouse Interactive
Enghouse Cloud Contact
Centre enhances the productivity and efficiency of customer service operations.
Sales and service oriented front-line staff often worked in isolation from
back-office expertise. Leveraging an integrated client, the customer facing
operation is now seamlessly able to deliver compelling and personal
interactions using the Presence status of all resources throughout the company.
Your advisors and agents can determine the real-time availability of subject matter
experts to consult with, transfer and conference. Efficiency of a
‘click-to-call’ interface and advanced search functions used together with
Microsoft Teams, increases performance to deliver a truly superior customer