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Smart Feedback

Gaia Smart Cities Solutions Pvt Ltd

Smart Feedback SaaS platform provides analytics, action engine, & reports for IOT and digital data.

Gaia is an Urban Tech firm, providing insights-as-a-service for management, optimization, digitalization, and cognitive automation of smart sites and smart cities. It enables enterprises to monitor and manage sites, derive insights, and predict foresights to improve business and organizational performance.

The Gaia Smart Feedback platform enables data acquisition from multiple sensor and digital data streams from multiple locations, and provides real time data intermediation, management & analytics. It manages distributed sites by getting data on site conditions, assets, people, field force, experiences, and processes.

The Gaia Smart Feedback platform enables last mile, last minute visibility into the performance and operations. It provides Customer Intelligence through customer experience monitoring and Site Intelligence through sensor and user based site monitoring.

Key technical features of Smart Feedback platform are:

  • Data Acquisition:
      Multi-tenanted system for managing multiple IOT devices at multiple locations

      Ingest data from location-tagged IOT or digital channels

      Multi parameter data source attribution

  • Data Insights:

      Cloud based SaaS analytics platform, with add-on custom reports on request

      Rules Based Action Engine to set custom rules, identify and predict breaches, generate alerts, and enable real time response management

      Intuitive, GIS dashboard with multiple parameters and drill down details

      Real Time, Time Series, and Comparative Analytics

      Downloadable reports

  • Data Foresights:
    • Integrate via APIs into client workstreams and CRM/ ERP/ internal BIS systems

      Custom AI/ML algorithms for predictive analyticsoCustom Cognitive Automation provided on requestKey business features of Smart Feedback platform are:
  • Manage service levels and experience
  • Understand grievances
  • Manage and motivate staff and 3rd parties
  • Monitor staff attendance, location, tasks, task allocation, productivity
  • Monitor asset performance, location, and condition
  • Manage and maintain assets registry, maintenance, and contracts
  • Monitor, manage, and maintain site conditions
  • Reduce downtime and costs, predict performance of assets and sites
  • Enable condition based monitoring
  • Monitor energy and resource consumption
  • Provide unified enterprise view of sites, assets, processes, people
  • Provide governance monitoring via integrated view of service levels across enterprise and its vendors
  • The Gaia Smart Feedback platform serves smart sites across industries including Facilities Management, Warehouse & Logistics, Retail, Service Centers, Food & Cold Retail, Pharma, Hospitals, Transport, Transport Hubs, Railways, Airports, Urban Spaces, and Cities.