Journey Orchestration and Customer Experience (CX) Solution
inQuba is a leading customer experience and journey orchestration cloud SaaS provider rated by both Gartner and Forrester, focusing on the financial services, insurance, telco and retail industries.
inQuba optimizes acquisition, retention and upsell across the customer journey by deploying advanced techniques that draw insights from experiential and operational data and then orchestrate interventions to achieve the retention and acquisition outcomes. The inQuba SaaS platform offers Journey Discovery and Orchestration, Customer Experience (CX), Social, Engagement, Campaigning, Text & Sentiment Analytics, Machine Learning and Case Management.
inQuba’s advanced platform is used by multi-nationals across industries. Goodyear, FNB, WesBank, Absa, Standard Bank, Cell C, Discovery Vitality, Telkom, Liquid Telecom, Capgemini USA, American Modern Insurance Group, Comair (operators of kulula and British Airways), Old Mutual, Vitality Life UK, The Foschini Group, The Mr Price Group, Virgin Active, NSW Healthshare, Village Cinemas amongst others