Enable telephony for calls in Dynamics for Contact Centre
Telephony capabilities for Microsoft Dynamics for your contact centre.
- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records in Dynamics and are securely stored in Azure Blob
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - ipSCAPE Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways
ipSCAPE offers a range of integration options including pre-built connectors for Power BI.
Altres aplicacions de la llista ipSCAPE
ipSCAPE Cloud Contact CenteripSCAPE
ipSCAPE Cloud Contact Centre and Business Communication Technology
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