https://store-images.s-microsoft.com/image/apps.22378.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.aff14f42-b85c-416e-aff1-24527439c9ea

CCMS is Hybrid cloud-based Chatbot Build & Management Solution.

CCMS is an AI technology-based interactive consultation agent system, enabling dialogue management through Natural Language-Processing technology. Using natural simulation dialogue techniques through dialogue modeling and knowledge accumulation in Microsoft's LUIS, this advanced AI system accumulates data continuously during a conversation and provides an appropriate answer to the situation.


- Feature
○ Automatic consultation and handling
- Interactive consultation system that can respond 24 hours a day, 365 days a year
- Automatic query function to identify user's needs
- Consultation for a civil petition according to the user's needs
○ Efficient maintenance
- Provides a monitoring tool for checking dialogue processing details
- Effective response to service failures through the use of Azure (Azure App Service)
- Advanced scenarios through periodic log analysis and learning
○ Cooperation with Professional Consultants, Call Back, and Notice
- Automatically Connection Professional Consultant in case of AI Consulting failure as the First Response
- Consultant calls back and sends push notifications in the case that immediate response is not possible
- Business
○ Virtual Secretary/Smart Speaker (SK Network O&S Communication Equipment A/S Speech Secretary Service)
○ Global Call Center/Customer Response Service (LINE Plus BITBOX Digital Token Exchange Global AI Call Ccenter)
○ Intelligent Help Desk (HYUNDAI Heavy Industries AI Help Desk)
○ Analysis of Medical Data, Q&A (KANGBUK SAMSUNG HOSPITAL Q&A Chatbot)
- Industry
○ Multilingual Dialogue/Q&A
○ Automatic Translation/Interpretation
○ Finance/Insurance/Communication
○ IT Help Desk
○ Medicine and Health Care
○ Secretary Services
D'una ullada
https://store-images.s-microsoft.com/image/apps.14403.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.b35b4185-3dbb-4e61-b078-bd586ec69737
https://store-images.s-microsoft.com/image/apps.45593.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.6b7cfb6b-42fd-4257-aa23-69a0a76d80be
https://store-images.s-microsoft.com/image/apps.6354.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.66ab7359-85bd-4f49-95ca-af8765ca13fe
https://store-images.s-microsoft.com/image/apps.41975.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.982efb39-04ff-4b4f-8998-604e17b06daa
https://store-images.s-microsoft.com/image/apps.35885.3d153eb0-37c2-459c-b244-1248de970bf3.4cb79aba-f17d-43e2-8e4b-66e37109c9a7.bd5f555b-cad3-46f2-82dc-5b39e0a77595