Vinci360° for Customer Engagement Analytics

Vinci360° is a social media and online content aggregation platform. It helps users - companies, individuals, brands, etc..., to undertake the following

  1. Social Listening & Analysis.
  2. Customer Satisfaction.
  3. Customer Value Assessment.

Clients get detailed information about their customers interaction/activity on the various social media platforms, which can then be used to analyze and capture insights regarding

  1. Shopping experiences.
  2. Customer expectations.
  3. Feedback/complaints, suggestions, and recommendations.
  4. Future business opportunities/course of action/course-correction.

In effect, Vinci360° equips clients with the right information for business decision-making.

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