Stand up accessible, mobile-friendly and intuitive digital services in a fraction of the time & effort of custom web development. From customer requests and permit applications, through to payment and booking forms, the OpenCities forms platform provides government front-line service, business transformation and communications teams with a drag & drop approach to creating sophisticated online forms & workflows,

OpenForms helps governments transform PDF, backend CRM requests, and over the counter interactions into beautiful digital services anyone can use. And within your organization, OpenForms can help staff become more efficient by digitizing internal checklists, paperwork, and processes. Integrated with your intranet, staff details can be pre-filled to simplify form completion.

Features include:

Conditional Logic - Show or hide fields & sections based on user responses

Workspaces – Organize forms & users into secure collections

Versioning - Improve records via version history for every forms
Workflows - Create workflows to manage customer requests
Reusable Lists - Create pre-defined answer master lists, usable across forms
Form Sections - Create multi-section forms for longer requests
Stop Logic - Prevent users from submitting requests under certain conditions
Accessible - All forms are WCAG AA 2.1 Accessibility compliant
Calculations - Use answers to calculate price-points
Payments - Securely process payments via a variety of gateways
Field Sets – Create re-usable field-sets across forms (i.e. customer details)
User Permissions - Control who can view, create & manage forms
Data Connections - Validate & Receive data from your CRM & other systems
Form Scheduling - Schedule future form publish & update dates
End-Form Data Connections - Send form responses to your internal systems
Printable Forms - Convert online forms into print-ready PDF's
Insights Dashboard - Get useful and actionable insights to improve your forms
Answer Piping - Use responses to personalize subsequent form sections
Receipts - Generate form submission receipts to help users track their request
Multilingual - Publish forms in a variety of languages
Save & Continue - Allow customers to save & complete their responses later
Personalisation - Personalize confirmation emails based on users answers
Digital Signatures - Allow users to add signatures to form submissions
HTTPS / SSL - Provide extra security with all forms delivered over SSL
Response Management - Control form submission responses
Email Reports - Keep stakeholders informed with weekly performance reports

OpenCities Forms

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