Illuminar Experiences are the fast and easy way to generate 30% greater productivity in your contact center while delivering a more empathetic customer experience. We enable companies to easily convert their vast product info, policy documentation, or other content into a structured knowledge base that can be searched conversationally, with natural language. The right knowledge can be served up in a natural and empathetic manner at any customer touchpoint - digital, mobile, IVR - speeding and improving the customer's experience. The same knowledge can be served up to contact center agents at the point of contact - by phone, chat, SMS, email - increasing their productivity and allowing them to focus on the customer's need rather than finding the right info. Companies can build and execute these Illuminar Experiences using our our no-code toolset, collaborative support, proven templates, and knowledge transfer.
Illuminar Experiences are built on the RozieAI platform, a no-code set of tools that help companies deliver empathetic customer experiences faster and more easily than you ever thought possible. Illuminar Experiences are built using RozieAI Illuminar™ and RozieAI Experience Studio™.
RozieAI Illuminar™ transforms unstructured content from across your organization into a single, unified knowledge base—letting your customers and/or contact center agents access exactly the information they need, when they need it, whether it resides in a website, manual, policy document or meeting notes. Illuminar goes far beyond simple keyword searches, leveraging machine learning and natural language capabilities to understand users’ questions and pinpoint the most relevant answers in existing documents. Users can retrieve information through conversational searches in colloquial language, or see information presented automatically based on the surrounding context.
RozieAI Experience Studio™ is a no-code visual tool for designing, building, testing and managing seamless custom experiences across web, chat, phone, or IVR and link them to content through Illuminar™. For example, Experience Studio can construct a guided shopping experience that integrates product data through Illuminar and engages with shoppers or sales agents through a simple interface. Experience Studio gives project and product managers the power to realize their own vision for a continuous, consistent customer journey.