Employee Experience PVA Chatbots: 4 wk Implementation

This 4-Week implementation offer includes an assessment of your company’s needs, an understanding of your existing landscape & processes, implementation of Employee Experience chatbots built using Microsoft Power Virtual Agent and integrated with Azure Cognitive Services to leverage the best of Microsoft natural language processing and AI. 

The AI-powered PVA bots can converse with employees in their preferred language and solve their problems in minutes by comprehending the employee's query. An efficient, error-free, automated, low-code, and low-cost solution can automate repetitive tasks and increase employee productivity. Reduce waiting times, enable self-service, and respond to queries immediately.

Benefits:

Deflection of up to 50% of low-value and repetitive queries from the service desk

Automation can save ~60 to 100 per-hours per week

Improved employee productivity & experience

Reduced employee support costs

Features:

First line of employee help & support via a simple conversational interface

Transfer conversations to live agents

Microsoft Bing Search to fetch information

Multilingual support to chat in the desired language

No-code integrations with ITSM Systems to create & manage tickets

Connecting front-office employee support with back-office employee task automation

This offering includes assessment and implementation services for building & deploying chatbots leveraging Power Virtual Agents. The scope, price & timeline are determined based on specific business goals and the customer's requirements. Hence, the terms, conditions, and pricing will be custom to each engagement.