Avanade AWS Connect Accelerator 3WK Imp FY24

The Avanade Amazon Connect Accelerator simplifies the integration of Amazon Connect's contact center suite with the Customer Service Workspace and Omnichannel capabilities in Dynamics 365 Customer Service. The accelerator helps contact center project teams realize reduced time to market by leveraging a combination of standardized integration practices, templatized design, expert-led installation, in-flight training, and extension advisory services to guide your project on the path to success.

The accelerator provides design strategies for integrating Amazon Connect's voice, real-time chat, IVR, and Lex Bot channels into Dynamics 365's Channel Integration Framework enabling seamless customer service experiences for your agents.

The three-week implementation includes:

1. Introduction to the tool and its integration approach for Dynamics 365 Customer Service
2. Expert-led installation and implmentation guidance to get your project started quickly
3. Knowledge transfer and design advisory to help your team extend the tool to your needs with confidence

Key capabilities include:

1. Support for Dynamics 365 Channel Integration Framework (CiF) versions 1.0 and 2.0 enabling real-time interoperability
2. Extensibility strategy allows teams to extend and scale to meet project needs without bumping into a black box
3. Seamless integration of Amazon Connect's web-based soft phone into the agent's Dynamics 365 Model Driven App

**Pricing will vary based on the scope of the engagement.