Customer Insights for Retail: 1-Day Assessment

Blue Horseshoe Solutions, Inc.

An expert assessment to identify key pieces of retail data to utilize in Dynamics 365 Customer Insights

In this one-day assessment for retailers, you will begin laying the groundwork to unlock your customer data. Blue Horseshoe will guide your organization to identify the key pieces of data to utilize in Dynamics 365 Customer Insights and show you the benefits of unifying your customer profiles and performing data into cohesive and actionable data.

Agenda

*Meet with BHS retail industry experts to identify company goals, objectives, and opportunities for leveraging customer data as a competitive advantage with Customer Insights *Identify scope of different repositories and external sources of customer data *Discuss Blue Horseshoe’s proven BLUEPRINT methodology for a successful Customer Insights implementation for your industry *Discuss potential resources, teams, roles, and responsibilities for technical tasks. *Cover users and licensing

Deliverables

*Identification of organization objectives for customer data *Identification of business KPIs and measures relative to customer data *Definition of customer data sources for the organization *Estimation for hours and scope of POC rollout *Recommended future technical architecture for customer analytics

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