Microsoft Dynamics 365 is a multi-faceted tool for customer engagement, unified operations, marketing, retail, and talent management.
About This Course
This course will familiarize the learner with Dynamics 365 functionality and business value. The course will cover Dynamics 365 applications, the Power Platform, cloud concepts, the security model, and licensing considerations.
A basic understanding of IT principles and an interest in Dynamics 365.
Module 1: Introduction to Business Applications
In this module, all Business Application modules and functionalities will be introduced, focusing on Customer Engagement, Unified Operations, the Power Platform, and their corresponding business applications.
Module 2: Cloud concepts
In this module, we discuss high-level cloud concepts and introduce Microsoft's cloud offering, Azure, examining its relationship with Dynamics 365.
Module 3: Managing deployments and releases
In this module, we cover important implementation considerations, including types of deployments, release cadences, and security model design.
Module 4: Licensing, onboarding and support
This module empowers the learner to get started with Dynamics 365 by exploring licensing options and finding implementation support.
Upon completion of the Dynamics 365 fundamentals course, students will be able to: