Microsoft Copilot for Service: 2-month Implementation

Exceptional customer experience remains key to retaining customers. The 2023 Gartner survey highlighted the industry drive towards value driven services and support for organizations with 89% of respondents saying it was in the top three priorities.

From the first interaction a customer has with a level 1 support agent, Microsoft Copilot for Service will empower your team to fully understand and quickly act to improve the customer experience.

RSM will partner with you through the implementation of Microsoft Copilot for Service (formally Power Virtual Agents). Leveraging Microsoft Copilot for Service and generative AI allows support agents to have multi-turn conversations with all the data the agent has access to. Focusing on bringing relevant and timely data to the support agent increases the value that is created for the customer.

Outcomes:

• Integration with existing knowledge base
• Case and resolutions summaries (optional)
• Integration of Microsoft Copilot for Service with Microsoft Teams (optional)

Agenda:

• Week 1 – Goal and environment review
• Week 2-3 – Proof of concept build
• Week 4 – Proof of concept review
• Week 5-6 – Testing and validation
• Week 7-8 – Deployment and support

Having knowledgeable and engaging support agents is key to a customer’s experience.

*Pricing will vary based on project scope.

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