Customer Portal: 4-Month Implementation

Customer Portal: 4-Month Implementation is a comprehensive offering designed to empower organizations with customer collaboration portals using Power Pages. Over a span of 16 weeks, our team of experts will work with you to design and implement a customer collaboration portal that not only enhances customer engagement but also provides a platform for effective communication and interaction.

Our approach involves an in-depth review of your current customer engagement methods, identification of gaps, and areas for improvement. Post this, we integrate Power Pages to create a customer collaboration portal. These portals will not only streamline communication but also provide an avenue for customers to provide feedback, make inquiries, and foster a sense of community.

AGENDA

Week 1-2: Project Kick-off and Requirements Gathering

Initiate project

Define objectives and goals

Gather and document requirements

Week 3-5: Design

Analyze requirements

Design user interface

Outline workflows

Create data model

Create security model

Week 5-12: Development

Implement data model

Develop portal functionalities

Construct workflows

Week 11-13: Testing

Deploy portal in test environment

Perform integration testing

Carry out user acceptance testing

Fix any arising issues

Week 14: Deployment

Deploy portal in production environment

Week 15-16: Review, Handover, and Support Planning

Review project deliverables

Train users

Handover to client

Post-implementation support planning.

Deliverables

At the end of the 12-week period, you will have a fully functional customer collaboration portal that enhances your customer engagement and communication strategies.