365CounterSales Improves Customer Service and Profitability of Wholesale Distributor Counter Sales
Face-to-face customer interaction provides a crucial competitive advantage for small and mid-size wholesalers and distributors. Using 365CounterSales, wholesalers and distributors can improve customer service levels and expand sales opportunities at the counter.
While Dynamics 365 Finance and Supply Chain Management provides support for telephone sales and retail sales, the unique capabilities required for efficient counter sales are missing. 365CounterSales, from Western Computer, provides a unified point-of-sale solution that combines customer data, including previous and open orders, with complete inventory information.
With 365CounterSales, salespeople can:
• Search for inventory items by any attribute or description, as well as by item number, order number or customer
• Verify serial numbers for all serial-numbered items sold to the customer
• Access all customer record information, including history, credit status and open orders
• Determine the transaction’s profit margin in real-time
• Complete an order regardless of how the customer originally opened it, including via tele-sales and online stores
• Identify discounts, rebates and special offers that apply to the customer and the items purchased
• Ship parcel items from the sales counter
Contact us today to find out how 365CounterSales helps wholesale distributors increase customer service and profits at the sales counter.