CITIZEN ENGAGEMENT & SERVICE REQUEST MANAGEMENT

Provides efficient, streamlined, online solutions for Citizen service request management, with out-of-the-box integration to common local government applications.

This packaged solution based on Microsoft Dynamics 365 and Azure will enable local governments to track and report on citizen issues with ease while optimizing citizen engagement. Because it's bundled in the cloud and pre-packaged, we are able to deliver this solution with minimal time and cost.

FEATURES

Built on a future-proof Microsoft Dynamics 365 and Azure platform
Self-service, mobile-enabled citizen portal
Quick and easy roll out of new service request types in under 5 minutes
Duplicate detection to ensure requests are not submitted twice
Robust knowledge base capabilities with full searchability Esri integration for mapping and geolocation
Integrated call centre system with CTS for a 360-degree view of a citizen

KPMG VeloCITY 365

Autor: KPMG Canada