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equipment360™ for Dynamics 365 Field Service

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equipment360™ gives you a complete Field Service solution optimized for equipment service providers.

Get a complete Field Service solution optimized for equipment service providers in as little as four months. equipment360™ leverages all the industry-leading features and functionality of Microsoft Dynamics 365 Field Service with enhancements that address the most pressing and common challenges of manufacturers and equipment service providers. equipment360™ gives you what you need most in a Field Service solution, including digital asset twin, workforce management, a total mobile experience, a centralized view of customer & equipment activity, increased productivity, and enhanced customer experiences.


Key Industry Features and Benefits
  • Capture key identifying information about equipment to facilitate warranty claim assessments, retrofit and revision needs, recalls, and more
  • Verify serial numbers are accurate and compatible with the components being installed using mobile device with QR and bar code scanning
  • Track installation and removal details for major components within and across equipment for critical visibility into predicted time to failure and remaining useful life
  • Mobile enablement with offline sync for real-time, accurate capture of key activities and data
  • Streamline technician access to features like Opportunity Alerts, Purchase Orders, and Inventory Management from the mobile app
  • Improve customer experience & save time in the field by sending automated summary reports when work has been completed

Additional Available Extensions
  • ERP integrations, including pre-built SAP connectors
  • Limited Authorized Service Provider access and experience through Mobile and Portal
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