Voice for Dynamics 365

Autor: Enreach Marketplace

Voice services integration component for Microsoft Dynamics 365 supporting CIFv1 and CIFv2

Description of the offer

Voice for Dynamics 365 brings modern voice into Microsoft Dynamics 365 by embedding Voice with the most important customer data. No more isolated Customer Service environments and silos. The solution improves customer experience and workforce efficiency by having all customer data and customer service tools in one place. Use your CRM as a contact center without separate voice channels.

Enreach completes Dynamics 365 by bringing in voice calls and call queue management accompanied with full operator infrastructure for mobile and fixed line subscriptions and traffic​.

In addition to the obvious contexts of voice, like mobile, desktop, browser and contact centers, we embed voice into cloud environments of Microsoft D365, Microsoft Teams, Salesforce Sales, Service and Field Service Clouds. We deliver our solutions, in a seamless and embedded fashion, through cloud covering both regional and global needs of our clientele and partners.

· Switchboard tools and PBX functionalities

· Click-to-call outbound calling

· Workflows and automation

· Advanced CRM capabilities

· Reports and statistics

· Easy & Quick integration, without software or hardware

Type of user that benefits from the offer

· Companies that effectively use Microsoft Dynamics 365 or other platforms for Sales, Marketing or Customer Service to create a channel-less experience.

· Companies looking for an omni-channel customer service solution or efficient telephony tools for a sales or Customer Service team.

Customer need or pain that the offer addresses

· View all calls, including calls handled with mobile phones or Microsoft Teams. By getting a 360° caller profile you always know who’s calling!

· With Rich Call Recording you can pause and resume at any time you like to do so without any hassle.

· Fully voip cloud (Voice over Internet Protocol) based solution. This means no costly servers, hardware maintenance and security patches. This modern way of working with the cloud eliminates long lead times which makes business calls way more enjoyable.

· During the calls you will receive real-time reports giving you an overview of your call centre’s overall health. This helps you having all your data accurate and up to date, which gives the customer the believe you have all the information you need for a perfect result.

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