SearchUnify from Grazitti Interactive—a Microsoft Gold Partner that supports businesses with marketing automation and cloud innovation services—is a cognitive search platform revolutionizing information discovery. SearchUnify’s unified cognitive search platform and insights engine enables building of AI-based apps and its out-of-the-box support for 35+ native connectors helps you access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR). SearchUnify is a “simple, scalable and easy to implement tool” with a “well-thought-out technical architecture” as noted by The Forrester Wave™: Cognitive Search, Q2 2019. Recipient of multiple awards, SearchUnify recently won two Stevies at the 2020 Stevie® Awards for Sales and Customer Service.