Provance ServiceTeam ITSM Professional

ServiceTeam empowers IT to deliver modern, effective, and intelligent service management utilizing Microsoft’s Power Platform as the foundation to deliver exceptional service. ITSM is evolving and platform matters, and we are built on the best, providing market leading scalability, flexibility and security offered by Azure and the Power Platform.

Built in Power Apps and deployed in either a Power Apps or Dynamics 365 environment, ServiceTeam® ITSM Professional is designed for service-oriented organizations needing comprehensive ITSM capabilities.

Guided by ITIL best practices, the ServiceTeam family of Power Apps ITSM products take a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you and your customers.

“Mint Group has been using ServiceTeam Professional for approximately two years and recently made the decision to upgrade to the Enterprise version to take advantage of additional features and enhanced functionality. Before making this decision, we customized the portal to better suit our specific needs, and we were impressed by the efficiency of the customization process, thanks to the utilization of low-code Power Apps by ServiceTeam…” —Mohamed Osman, 4 star rating, read more on Microsoft AppSource

“Provance ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” —Stephen Mann, Principal Analyst and Content Director at ITSM.tools

Editions

There are two ServiceTeam ITSM editions, providing flexibility for you to select the edition that meets your needs today and tomorrow:

- ServiceTeam Professional

- ServiceTeam Enterprise, see the Microsoft AppSource listing

Pricing

Pricing is USD $45 per user per month for Professional and USD $65 per user per month for Enterprise.

Learn and See More

Visit us at Provance.com for more details, recorded demos and customer success stories.

Contact us for a DEMO or reach out any time to info@provance.com to connect with our team.

ServiceTeam ITSM Professional Capabilities:

- Incident Management, Problem Management, Request Fulfillment

- Service Asset Configuration Management

- Knowledge Management

- Service Catalog

- Agreement/Contract Management

- Workflows & Automation Streams

- Ticket Time Capture

- Power BI Management Reports

- Gateways - SCCM, Intune, Azure Resource, Azure AD, AD, Solarwinds

“We’re thrilled to offer the Provance ServiceTeam suite of IT Service Management and IT Asset Management products on Microsoft AppSource, enabling customers to remove data silos, make better decisions, and deliver exceptional support experiences. We appreciate trusted partners like Provance that embrace Power Platform and use Azure to align with the Microsoft vision to empower every person and every organization on the planet to achieve more.” - Yvonne Muench, Sr. Director - Marketplace & ISV Journey, Microsoft.