The primary objective of Chronodat Help Desk add-in is to create a Help Desk request, and track it to its end resolution. For example, opening a request & assigning it to a Help Desk team member to be worked > working on it > resolving it > then closing it. If your team is Scrum or Agile-based, the design of Help Desk add-in will be very familiar to you.

Help Desk Add-in Features:

Support requests can be created using a pre-defined request prefix example: “IT-SERV-2018-1”

Pre-defined Request Categories (such as Hardware, Software, etc.), & Request Sub-Categories (such as broken monitor, need Microsoft Office installed, etc.), all configurable according to your business

Pre-defined Resolution Categories, such as Fixed, Cannot Reproduce, Works as Designed, Canceled, etc., all configurable according to your business

Pre-written Email Templates for notifications sent to the user, again, configurable according to your business

Color-coded, built-in dashboards for quick metrics & reporting, with no configuration needed; there is a Global Dashboard for all requests, and a personal Dashboard for each team member. In both types of Dashboards you see:

10 most recently updated requests, by Status

Request Status pie chart (Active vs. Closed)

Request Status bar chart, based on Priority

Request Status bell curve chart, based on Category

Request Status grid, based on Assigned To

5 most recently updated requests, regardless of Priority or Status

A Requests Board, with column-based board views, with a drag & drop feature for quickly changing Statuses

Powerful Search engine to find requests quickly & easily

Export options, such as Excel, PDF, CSV, and more

Setup for designating Help Desk Support Contacts

Help Desk document repository for uploading & storing documents for the Help Desk team to share and use

A Team Calendar to keep track of system outages, freeze periods in your business, team social events, etc.

Version 2.0.0.0:

Major UI and Workflow Improvements.

Help Desk Feedback/Survey.

Enjoy a free 15 day trial (unlimited users) of this add-in to explore all the rich and enchanting features.

Installation & Configuration:

Chronodat Help Desk Add-in is very easy to install and we will help you to configure the add-in if needed. With a few settings you are up and running.

Compatibility

Compatible with IE10 and upper version and latest version of Chrome & Firefox

Any Questions?

Please feel free to contacts us at support@chronodat.com and we will get back to you shortly.

Chronodat Help Desk

Autor: Chronodat LLC