Advancya Complaints Management Portal
Autor: Advancya Technologies
Get Closer to your Customers with a Turnkey Solution on Dynamics365
*Registered User Complaints
*Complaint Comments Wall
*Users Track Complaints Status
*FAQ for quick Answers
*Streamlined Backend Processing
*Quicker Response to Complaints/Feedback
*Self-service Track Request
*Easy registration (Email, Social Media)
|| Our solution will get you Up & Running with a ready-made Portal with its own separate User Registration.
|| Users can register using their email, Facebook, Twitter, Microsoft or even Azure Active Directory credentials, all Out Of The Box.
|| Users can login with their chosen credentials (email, Twitter, Facebook), and View/Edit their user profile.
|| Consolidate your Customer Support Team with ready-made Complaint Management Process for Complaints & Feedback Management.
|| Complaints received by Support Agent can be resolved, or escalated to Support Manager.
|| Feedbacks received get routed to Marketing Team for similar processing.
|| Configurable SLA to monitor Complaint Resolution; ex: if case unresolved for 10 days, send email to Support Manager.
|| Full reporting module to give real-time insights on received complaints, feedbacks and response times, all from one consolidated dashboard.